FAQ

Why can't I see a page that's in this guide? Your role doesn't include it, or your plan doesn't. Ask your admin. See Roles and permissions and Plans and limits.

Why can't I find a contract? You only see contracts you own, approve, handle the negotiation of, or have been given access to. Check the filters too: a status or owner filter may be hiding it.

Why can't I edit this contract? Someone else may hold the editing lock, or the contract is in a status that can't be edited (in approval, out for signing, signed, rejected or cancelled). See The editing lock.

Why can't I submit for approval? Every placeholder must have a value, required custom fields must be filled in, and a workflow must cover the contract type. See Approvals on a contract.

Can I approve my own contract? No. Delegate the step to a colleague.

The other party didn't get the signing email. Ask them to check spam, then use Resend link or Copy link in the Signing tab. See Signing.

What's the difference between Return and Reject? Return sends the contract back one step for changes. Reject ends the request and locks the contract; only Legal or an admin can re-open it.

What's the difference between Cancel and Void? Void stops one signing round; the contract goes back to Approved or Draft. Cancel ends the contract for good before it's signed.

Can I restore something I deleted? Deleted drafts, uploaded contracts and attachments can be restored by an admin for 30 days. See Settings → Data.

How do I add contracts we signed before using Opando? Use Upload a signed contract, one file at a time.

Is my data encrypted? Yes. Contract content is encrypted at rest and the search index stores no readable contract words. See Privacy & compliance.